ACRYLIC ONE IS HERE! THE NON-TOXIC & ECO-FRIENDLY CASTING MATERIAL YOU HAVE BEEN WAITING FOR!

Frequently Asked Questions


General

What are your contact hours?

We are contactable between 08:00 to 17:00 AWST, however, you can shop with us online at any time.

Where are you located?

Flow Resins is based in Perth, Western Australia.

Do you have any stockists?

Yes we do! All of our products are stocked at Kirkside Products located just a short drive north of the Perth CBD.  Kirkside Products address is 21 Roberts Street (West) Osborne Park WA 6017.

If you’re interested in becoming a stockist, please send us an email: hello@flowresins.com.au

Do you offer classes?

Currently no we do not offer classes. However, we would never say never! It is certainly something we would like to do in the future.

What payment methods do you accept?

We accept payment via credit/debit card, PayPal and AfterPay.

Where do you ship to?

We ship Flow Resins products anywhere within Australia (including regional and rural areas).

How much is shipping?

Shipping is calculated upon checkout, and is dependent on your order weight and the destination it is being shipped to.

Does it cost more to ship to regional, rural and isolated areas?

We try our best to keep our shipping rate flat, however in some rare instances, regional, rural and isolated areas may have additional shipping fees due to the lack of delivery resources in the area.

Please place your order as per usual on the website and if your shipping fees are substantially higher than our standard shipping costs you will be contacted via email to arrange payment.  If you do not wish to proceed with the additional shipping fees you will be provided a full refund. Alternatively, you have the option to arrange your own courier in which case you will be provided a refund for the shipping costs only.

If you are concerned that your delivery address may attract higher rates,  the best thing to do is please contact us first via email with what you want to order along with your address and we can arrange a freight quote for you prior to proceeding to payment.

How long will shipping take?

Perth metro and outer metro customers can expect to receive their order in 1-3 business days.

Metro areas in all other states and territories 5-7 business days

Please allow an additional 2-3 days for regional areas

***DUE TO COVID-19, COURIERS ARE EXPERIENCING EXTREME VOLUMES OF PARCELS AND LIMITED STAFF. THIS MAY RESULT IN SIGNIFICANT SHIPPING DELAYS WHICH ARE OUT OF FLOW RESINS CONTROL***

My order hasn't arrived? 

When you place an order with Flow Resins, you will receive a confirmation email from the courier once your item has been shipped containing a tracking number. After checking your tracking number and contacting the freight company directly for any updates, please notify Flow Resins if you believe your item has been lost and we will try and assist you. Contact us via email: hello@flowresins.com.au

Do you offer click and collect?

Yes! We offer click and collect for our Perth based customers from our stockist Kirkside Products. They are located at 21 Roberts Street (West) Osborne Park WA 6017 and are open from 09:00 to 16:00 Monday to Friday.

What is your exchange/returns policy?

Please make sure you choose your items carefully before making your purchase. Unfortunately, we do not offer exchanges or refunds for change of mind due to the nature of our business.

Replacement returns for damaged or faulty items

If you believe you have received an item which is damaged or faulty, please contact us immediately via email and include the following:

  • your order number
  • contact phone number
  • photos of the damaged item

We will endeavour to contact you within 1-3 business days to discuss the matter and resolve the issue in accordance with legislative requirements. Please do not dispose of items as you will need to return these items to us for a refund or replacement where applicable.

When notifying Flow Resins of a damaged or faulty product, if your product has been damaged in transit by the courier company Flow Resins is not liable to replace or refund your product and it is the responsibility of the customer to seek remuneration for damages directly from the freight company. Flow Resins will assist with this process if and when required, however, the onus is on the customer to handle any freight damage remuneration.

To read up on your consumer rights when returning or requesting a refund from Flow Resins, here’s a link to the ACCC for more information: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Product Information

What product is best for making resin art, coating cheeseboards and coasters?

We recommend using Art Flow.

Art Flow is perfect for creating beautiful resin art pieces, coating serving boards, coasters and achieving waves if you are wanting to do ocean inspired artwork. It is also excellent for creating a clear, glass like coating over artwork, woodwork and table tops.

Art Flow is a high gloss, crystal clear, self-levelling epoxy resin ideal for resin art and coating applications.  It has a simple 1-to-1 mixing ratio and will give a professional, glass like finish to all your creations.  Art Flow is highly regarded for achieving great results no matter your level of experience.

What product is best for making river tables?

 For large river table pours we recommend using River Flow.

River Flow is a crystal clear and deep casting epoxy resin designed specifically for river tables and other deep pour casting applications.  It is suitable for pouring thicker layers up to 50mm thick at room temperatures of 25 degrees Celsius or below.

River Flow is perfect for river tables and other wood art applications.  It is also excellent for embedding and casting larger sized objects.

*For smaller river tables less than 20mm in thickness, we recommend our Easy Flow epoxy resin system.

What product is best for filling timber voids, cracks and nodules?

We recommend using Easy Flow.

Easy Flow is perfect for timber projects such as filling timber voids and creating smaller river tables and boards. 

Easy Flow is an ultra-clear and easy to use epoxy resin ideal for casting small to medium sized objects.  It is suitable for pouring thinner layers up to 10mm thick at room temperatures of 25 degrees Celsius or below.

What product is best for casting smaller pieces such as jewellery?

We recommend using Easy Flow.            

Easy Flow is an ultra-clear and easy to use epoxy resin ideal for casting small to medium sized objects.  It is excellent for casting into silicone moulds to make homewares or jewellery, as well as embedding objects.

Can I add colour pigment to your resin?

Yes! Any pigment suitable for epoxy resin can be added.

How much pigment should I add?

We recommend no more than 10% pigment to resin ratio. Ideally, we recommend staying between 2-5% for optimum results. Adding too much pigment can change the chemical properties in the resin which may result in the resin to be uncured or sticky. It is best to start with the smallest amount first, mix and see what the colour looks like.  If you require the colour to be deeper or more vibrant, you can then add a tiny bit more, making sure the total of pigment to resin ratio does not exceed 10%.

What is the ideal temperature for working with resin?

Please ensure you read the appropriate technical data sheet for the product that you are using before starting your project. In general ideal working conditions would be room temperature between 20 and 25 degrees Celsius.

How long does it take for the resin to cure?

Please ensure you read the appropriate technical data sheet for the product that you are using before starting your project.

The cure time depends on the size of the pour. The larger the pour volume, the shorter the cure time.  Please note that working times and curing times are temperature dependent. Higher temperatures result in shorter working times and curing times. Colder temperatures result in longer working times and curing times.

In general ideal working conditions would be room temperature between 20 and 25 degrees Celsius.

What safety precautions should I take when using resin?

Please ensure you read the appropriate technical data sheet for the product that you are using before starting your project.  All of our products come with a technical data sheet.

Work in a well-ventilated area. If the area you are working in has poor ventilation, we recommend wearing a respirator with P2 filter protection.

Gloves should also be worn whenever handling or working with resin. We also suggest wearing a long sleeve shirt.

Do NOT use epoxy resin if you are pregnant.

For more detailed information of safety procedures, please email hello@flowresins.com.au for a copy of the MSDS.

What to do if I need technical advice?

First, please make sure you have read the mixing instructions and technical data sheet (TDS) thoroughly. If the TDS does not assist with providing the information you need, we are most happy to assist with any queries you may have in relation to our products. Please contact us on hello@flowresins.com.au

Can’t find what you’re looking for? Contact us on hello@flowresins.com.au