Refund Policy

Please make sure you choose your items carefully before making your purchase. Flow Resins does not offer exchanges or refunds for change of mind due to the nature of our business selling hazardous materials.

If you believe you have received an item which is damaged or faulty, please contact us immediately via email and include the following:

• your order number
• contact phone number
• photos of the damaged item

We will endeavour to contact you within 1-3 business days to discuss the matter and resolve the issue in accordance with legislative requirements. Please do not dispose of items as you will need to return these items to us for a refund or replacement where applicable.

When notifying Flow Resins of a damaged or faulty product, if your product has been damaged in transit by the courier company Flow Resins is not liable to replace or refund your product and it is the responsibility of the customer to seek remuneration for damages directly from the freight company. Flow Resins will assist with this process if and when required, however, the onus is on the customer to handle any freight damage remuneration.

Flow Resins provides the option to insure your order at checkout. In the event you have selected to insure your order for any transit damages by courier companies we will manage your insurance claim for your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 7 days from date of receiving your product to notify Flow Resins of any damages or faults. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at hello@flowresins.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@flowresins.com.au.